The Sisyphus App is Showing an Error or the Lights are Steadily Blinking

November 20, 2024 17:19
Updated

A Sisyphus that is frozen and/or has blinking lights means that your product has encountered an error that must be resolved before it can continue drawing in the sand.

Before reaching out to customer support, try the following simple steps:

For Metal Tables and Mini ESs, check for any obstructions under the Sisyphus, such as loose wires or other objects that could interfere with the moving mechanism
Power Cycle Your Sisyphus
Connect to your table and update the firmware.

Unplug the Sisyphus from power for 30 seconds, then plug it back in.
Please wait up to 5 full minutes to see ball movement

If the error still persists, contact customer support and be ready to tell them what colors the lights are blinking, the error shown in the app, and how quickly the error occurs after power-cycling.

For more information on the errors and what they mean for your Sisyphus, see below

In this article, we will be going over what the error lights mean and the best steps to take to get your Sisyphus back up and running.

Please note: The error codes are specific to your particular Sisyphus. Please skip to the section that corresponds to the product you have:

Sisyphus Mini and RGBW Metal Tables
RGBW Hardwood Tables
White light only Sisyphus Tables (Metal and Hardwood Tables)

Sisyphus Mini and RGBW Metal Tables

What do the error codes mean?

If your lights are blinking between RED & BLUE/RED, your Sisyphus is experiencing the “Rho Homing Failed” error. If you are connected to your Sisyphus, you will also see the “Rho Homing Failed!” error message in the app (See below).

If your lights are blinking between RED & BLUE/YELLOW, your Sisyphus is experiencing the “TH Homing Failed” error. If you are connected to your Sisyphus, you will also see the “TH Homing Failed!” error message in the app (See below).

If your lights are blinking RED, your Sisyphus is experiencing the “USB Disconnected” error. If you are connected to your Sisyphus, you will also see the “USB Disconnected” error message in the app (See below).

RGBW Hardwood Tables

When your Sisyphus is in an error state, it will be steadily blinking all red and another color(s). The color(s) that appears between the “all red” lights can give you or your customer support agent a specific error that will help to diagnose the problem.

Note: Before contacting customer support attempt the following:

Power-cycle your Sisyphus by unplugging it from power for 30 seconds, then plugging it back in.

If the problem persists, contact customer support and be ready to tell them what colors the lights are blinking and how quickly the error occurs after power-cycling

What do the error codes mean?

If your lights are blinking between RED & GREEN/RED, your Sisyphus is experiencing the “Servo Rho Faulted” error. If you are connected to your Sisyphus, you will also see the “Servo Rho Faulted” error message in the app (See below).

If your lights are blinking between RED & GREEN/YELLOW, your Sisyphus is experiencing the “Servo Th Faulted” error. If you are connected to your Sisyphus, you will also see the “Servo Th Faulted” error message in the app (See below).

WHITE LIGHT TABLES (Metal & Hardwood Tables)

When your Sisyphus is in an error state, the ball will stop moving and an error will be displayed through the mobile app. (See below)

Note: Before contacting customer support attempt the following:

Power-cycle your Sisyphus by unplugging it from power for 30 seconds and plugging it back in.

For Metal tables, check for any obstruction under the table between the mechanism and the bottom of the sand bed, such as loose wires or other objects

If the problem persists, contact customer support and be ready to tell them what colors the lights are blinking and how quickly the error occurs after power-cycling